Who we are
This website is owned and maintained by Southwest Cyberport, Inc, a local internet service provider located in Albuquerque, New Mexico. Our website address is: https://www.swcp.com.
What personal data we collect and why we collect it
As a Customer of SWCP’s services
We collect your name, business name (if applicable), address, phone number, and contact email. This is in order to provide service and billing information. We may also collect domain names and alternate addresses when providing web hosting, and internet connectivity. Any credit card information is relayed to our payment gateway processor. We don’t store credit card information locally.
Blog Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Our Cookie policies
Contact forms
We collect your name, business name (if applicable), address, phone number, and contact email when checking to see if we can provide DSL services or to create a web hosting account or other cloud services. We only collect what we need to provide those services.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We collect analytics to help us understand how the website it used and improve it. We use Matomo to collect those statistics in order to keep that data locally. Here’s their privacy policy.
Who we share your data with
Southwest Cyberport treats your data as confidential. We do not provide client information to any third party other than vendor partners in the course of fulfilling an order or collecting a bill, or when compelled by a court order. At no time will our client database be sold for marketing purposes. We don’t like to have our data sold, so we won’t ever sell yours. More information on our policies can be found in our support wiki including a copy of our customer contract and our account modification policies.
Southwest Cyberport employees or contractors may be exposed to private customer files or emails in the course of resolving technical issues. They will make reasonable efforts to avoid viewing such data unless specifically authorized by the customer. As mentioned above they will not share such data with third parties without authorization, unless compelled to by a court order.
How long we retain your data
Customer account data is archived after account termination. It is only used for billing purposes if a customer returns to SWCP. Website files/databases, and email are held for six months for the customer to retrieve if they want.
What rights you have over your data
If you have an account with SWCP, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We provide some of your data to vendor partners in order to fulfill services or receive bills.
Our contact information
Southwest Cyberport, Inc
5021 Indian School NE Suite 600
Albuquerque, NM 87110
505 232-7992 In Albuquerque
888 792-7266 Our toll free number outside Albuquerque
help@swcp.com
